Last updated: March 15 , 2024

Thank you for choosing Mobile.contact

If, for any reason, you are not entirely satisfied with your purchase, we invite you to review our policy on refunds and returns.

The following terms apply to any products you purchased with us.

Understanding and Terms:

Interpretation: Understanding the meaning.

Words with capitalized initial letters have meanings defined under specific conditions. These definitions hold the same meaning whether they appear in singular or plural form.

Definitions: Clarifications of terms used within this context.

For the purposes of this Return and Refund Policy:

1. "Company," referred to as either "the Company," "We," "Us," or "Our" in this Agreement, refers to Mobile.contact , based in London , United Kingdom .

2. Goods refer to the items offered for sale on the Service.

3. "Orders" mean a request by you to purchase Goods from us.

4. Service refers to the Website.

5. "Website" refers to Mobile.contact, accessible from https://mobile.contact.

6. "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By email: contact@mobile.contact

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns:

For the Goods to be eligible for a return, please ensure that:

1. The Goods were purchased in the last 7 days

The following Goods cannot be returned:

2. The supply of Goods made to your specifications or clearly personalized.

3. The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry has passed.

4. The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

5. The supply of Goods which, after delivery, are, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Circus Lane , London , United Kingdom

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: contact@mobile.contact